NOW, YOU GET TO REWRITE THE RULES OF BANKING.
FRANK puts the control over finances in your hands. After all, it’s Your Money, Your Rules.

EARN FIXED DEPOSIT RATES, WITHOUT ALL THE RESTRICTIONS.

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Place any amount into your Save Pot to earn interest as high as Fixed Deposit rates, 1.80% p.a., or move it to your Spend Pot any time you wish. No lock-in period, no withdrawal penalty.

With FRANK, it’s all about earning higher interest with no strings attached!

Move the slider to find out how much you can earn with FRANK. Try now!
RM   
Calculate
Save Pot - 1.80%
RM 
Minimum RM20
OK
Manage Save Pot
Save Pot - 1.80%
RM 
Spend Pot - 0.30%
RM 
RM INTEREST YEARLY

SHOP ONLINE,
MINUS THE FOREIGN EXCHANGE MARKUP

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Spending in foreign currencies can be a headache. We are here with 0% Foreign Exchange Markup so that you can choose to pay in whatever currency you like when you spend with the FRANK Debit Card!

To top it off, we are making contactless payment available for you at 400,000 merchants nationwide and you can withdraw at around 14,000 ATMs, anywhere in Malaysia.

Spend the way you like with your FRANK Debit Card because it’s Your Money, Your Rules.

GET STARTED WITH
FRANK

I HAVE A FRANK DEBIT CARD
ACTIVATE NOW
I WANT FRANK
APPLY NOW
  • Malaysian citizen, 18 years and above
  • Initial deposit / minimum balance of RM20
  • Single name only

How to apply

Step 1
Download the OCBC Malaysia
Mobile Banking app here:
Step 2
Launch the app and tap ‘SIGN UP NOW’ to sign up for FRANK.
Step 3
Follow the steps to sign up for FRANK.
Step 4
Verify your IC and complete the opening of FRANK at any OCBC branch.

YOUR FRANKLY ASKED QUESTIONS

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FRANK Account
1.
How different is the OCBC FRANK Account from other savings account?
The OCBC FRANK Account is a savings account that allows you to split your money between a Save Pot and a Spend Pot, giving you a new way to save, spend and manage your money.

Money in your Save Pot will earn you a Bonus Interest on top of your Base Interest that is comparable to a fixed deposit’s board rate. There is no lock-in period or withdrawal penalty, so you can adjust your Save Pot anytime you want. Big returns are no longer just for big deposits.

Money in your Spend Pot earns you FRANK Account’s Base Interest of 0.30% p.a.
2.
What is a Save Pot and can I use my money that is kept in Save Pot?
A Save Pot is a mobile banking feature that allows you to earmark your savings from your everyday impulse purchases that could lead to overspending.

The money kept in your Save Pot will not be accessible to be spent or withdrawn. If you need to use your money in your Save Pot, you will have to log into OCBC Mobile Banking app to release money from your Save Pot to your Spend Pot before you can start transacting from OCBC FRANK Account.
3.
Can I use the money in my Spend Pot?
Yes, you can. You can withdraw money and transact with a debit card and/or access your money through OCBC Internet or Mobile Banking.
4.
How is the interest calculated?
a) Spend Pot: The interest earned for your balances in Spend Pot is accrued daily based on your Spend Pot’s day-end balance. You will earn 0.30% p.a. for your balances in your Spend Pot.

b) Save Pot: The interest earned on your Save Pot balance is accrued daily based on your Save Pot’s day-end balance. You will earn Bonus Interest of 1.50% p.a. on your Save Pot balance on top of the Base Interest of 0.30% p.a., giving you a total of 1.80% p.a. on your entire Save Pot balance.

To illustrate:

1 February 2020
Balance (RM)
Base Interest (0.30% p.a.)
Bonus Interest (1.50% p.a.)
Spend Pot balance
10,000.00
Y
N/A
Save Pot balance
0.00
Y
Y
Total balance
10,000.00
-
-
The effective interest rate for FRANK Account on 1 February 2020 is
(RM0*1.80% p.a. + RM10,000*0.30% p.a.)/RM10,000 = 0.30% p.a.
2 February 2020
Balance (RM)
Base Interest (0.30% p.a.)
Bonus Interest (1.50% p.a.)
Spend Pot balance
4,000.00
Y
N/A
Save Pot balance
6,000.00
Y
Y
Total balance
10,000.00
-
-
The effective interest rate for FRANK Account on 2 February 2020 is
(RM6,000*1.80% p.a. + RM4,000*0.30% p.a.)/RM10,000 = 1.20% p.a.
3 February 2020
Balance (RM)
Base Interest (0.30% p.a.)
Bonus Interest (1.50% p.a.)
Spend Pot balance
0.00
-
N/A
Save Pot balance
10,000.00
Y
Y
Total balance
10,000.00
-
-
The effective interest rate for FRANK Account on 3 February 2020 is
(RM10,000*1.80% p.a.+ RM0*0.30% p.a.)/RM10,000 = 1.80% p.a.
5.
What happens if my total account balance falls below my Save Pot balance?
Debit Card purchases which are debited from your account after the transaction date may result in the Account Balance being less than the Save Pot Balance. In such cases, the Bonus Interest will be calculated based on your total account balance.

To illustrate:

10 February 2020
Balance (RM)
Base Interest (0.30% p.a.)
Bonus Interest (1.50% p.a.)
Spend Pot balance
-7,000.00
-
N/A
Save Pot balance
10,000.00
N
N
Total balance
3,000.00
Y
Y
The effective interest rate for FRANK Account on 10 February 2020 is
(RM3,000*1.80% p.a.)/RM3,000 = 1.80% p.a.
However, if your Daily Account Balance is in negative balance, no interest at all will be paid for the days that your Daily Account Balance is in negative balance.
6.
Can I open more than one OCBC FRANK Account?
You may only open ONE OCBC FRANK Account where you are the primary and sole account holder.
7.
Where can I withdraw money from my OCBC FRANK Account?
You can withdraw money from any ATM operated by OCBC Group, comprising of OCBC Bank in Malaysia & Singapore, OCBC Al-Amin Bank, OCBC NISP (Indonesia) and OCBC Wing Hang (Hong Kong and Macau) at no charge.

You can also withdraw from any ATM within the MEPS network where your MEPS fee will be charged at up to RM1.00 per withdrawal.

For the latest fees and charges, please click here.
Save Pot
1.
How do I qualify for the Bonus Interest?
You need to log in to your OCBC Mobile Banking app and select OCBC FRANK Account where you will be able to set your money into a Save Pot to earn the Bonus Interest. Bonus Interest is calculated based on the Save Pot balance by day end.

Debit Card purchases which are debited from your account after the transaction date may result in the Account Balance being less than the Save Pot Balance. In such cases, the Bonus Interest will be calculated based on your total account balance.

However, if your Daily Account Balance is in negative balance, no interest at all will be paid for the days that your Daily Account Balance is in negative balance.
2.
How will I know that the account interest is credited to my OCBC FRANK Account?
The total interest from both Save and Spend Pot interests will be paid on month end in a single combined posting as “Interest Credit”, rounded up to 2 decimal places.
3.
Will I still be able to enjoy the Bonus Interest if I adjusted my Save Pot balance multiple times a day?
As long as you have maintained a Save Pot balance by day end, you will be able to enjoy the Bonus Interest for the day.

Nevertheless, please also refer to Question 1 under Save Pot for scenarios when Bonus Interest is not paid to Save Pot Balance or not paid at all.
4.
Will I be able to view my Save Pot balances in my account transaction history?
No, you will not be able to view your Save Pot balances in your account transaction history as it is not a transaction that is deemed to have moved in or out of your savings account.
5.
What time of day is considered day-end balance for Save Pot?
The day-end timing for Save Pot should be at 9pm every night.

Note: The day-end timing could differ on an ad-hoc basis, where system maintenance/downtime could influence the regular day-end timing for Save Pot.
FRANK Debit Card
1.
What is the key feature for OCBC FRANK Debit Card?
The OCBC FRANK Debit Card is a debit card that rewards you when you spend with it in foreign currency. We only use the Mastercard exchange rate for transactions made in foreign currency where markup fee from us is 0%.
2.
How do I activate my FRANK Debit Card?
It is easy and secure. Just 2 steps to get started:
  1. Activate your Internet Banking (for new to OCBC Internet Banking users only)
    • Go to ocbc.com.my/register
    • Enter your Debit Card number and your personal details
    • Enter your preferred login ID and password
    • Confirm your mobile number for SMS security token activation
  2. Set your Debit Card PIN
    • Login to OCBC Internet Banking
    • Go to ‘PIN Selection’ under ‘Customer Service’ tab and
    • Select ‘Debit Card’
    • Set your preferred PIN for your new Debit Card
3.
Do I need to notify the bank if I want to use my FRANK Debit Card abroad?
Yes, you will need to so that we will know and will be able to alert you if ever your card is used fraudulently abroad. You can notify the bank in 2 ways:
  1. Set it up via Internet Banking
    • Login to OCBC Internet Banking
    • Go to “Customer Service” tab and
    • Select “Cards – Overseas card use”
    • Tick on activate “Overseas Purchase” and “Overseas Cash Withdrawal”
    • Enter your travel start and end date and confirm
  2. Call in to contact centre at 03 8317 5000
4.
Where can I withdraw money with the FRANK Debit Card?
You can withdraw money from any ATM operated by OCBC Group, comprising of OCBC Bank in Malaysia & Singapore, OCBC Al-Amin Bank, OCBC NISP (Indonesia) and OCBC Wing Hang (Hong Kong and Macau) at no charge.

You can also withdraw from any ATM within the MEPS network where your MEPS fee will be charged at up to RM1.00 per withdrawal.

For the latest fees and charges, please click here.
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NOW